Dynamic Digital Citizen Charter with Audio

Frequently Asked Questions (FAQ) about Digital Citizen Charter (डिजिटल नागरिक बडापत्र)

1. What is Digital Citizen Charter (डिजिटल नागरिक बडापत्र)?

The Digital Citizen Charter is an interactive Digital Information Display System (DIDS) designed for government and public offices in Nepal. It digitally displays नागरिक बडापत्र services along with complete service information such as procedures, required documents, applicable fees, service time, section/room numbers, notices, employee details, images, and videos.

The system runs on Smartboards, TVs, KIOSKs, digital signages, and web-enabled displays. A key feature is audio narration in Nepali and English, allowing citizens to listen to service details instead of only reading them. This supports faster service delivery, transparency, and inclusive access—aligned with citizen-centric and digital governance goals of Nepal.

2. Since when has ProActive Developers been developing and installing DIDS in Nepal?

ProActive Developers has been developing and deploying Digital Information Display Systems since 2068 BS (over 15 years). Our DIDS solution has been successfully installed in more than 500 organizations across Nepal, including Ministries, Departments, Metropolitan Cities, Municipalities, Rural Municipalities, hospitals, and other public institutions.

This long-term, nationwide deployment experience makes us one of the earliest and most trusted providers of Digital Citizen Charter solutions in Nepal.

3. What devices can use the DIDS Client software?

The DIDS Client software is available as:

• Android Application

• Web Application (Browser-based)

This allows the system to run on a wide range of devices such as Smartboards, Android TVs, KIOSKs, tablets, digital signages, and any hardware with a modern web browser. There are no strict operating system restrictions, making it ideal for public office environments.

4. What are the main features for citizens on display in the Digital Citizen Charter?

Citizens can access a wide range of interactive features, including:

• Digital Citizen Charter services with full details:

  • Service description

  • Required documents

  • Procedures/steps

  • Fees

  • Time duration

  • Section/room numbers

• Auto audio narration of service details on tap (Nepali/English)

• Highlighted notices and complete notice listings

• Image and video sliders with automatic playback

• Language switching between Nepali and English

• Dynamic forms for feedback, surveys, and appointment requests

• Downloadable materials and informational pages

• Visualization of data using charts and graphs

• Scrolling notices in the footer area

• Multiple layouts and panels for different days or occasions

5. What is Dynamic Forms (DForms) and what are it's use cases?

The Dynamic Forms (dForms) feature transforms the Digital Citizen Charter from a one-way information display into a two-way interaction platform between organizations and citizens.

With dForms, organizations can create unlimited digital forms directly from the CMS using fully customizable fields—without any technical expertise. These forms can be used for a wide range of purposes, including appointment booking, feedback collection, surveys, applications, and on-site form fill-ups, all through Smartboards, KIOSKs, or touch-enabled displays.

Administrators can view, sort, filter, export, and print submitted responses, enabling practical use of collected data for reporting, service improvement, and decision-making. The flexibility of the system allows organizations to use these forms creatively based on their operational needs.

Different institutions are already leveraging dForms in innovative ways:

• Financial institutions use them to generate digital deposit and withdrawal slips

• Public offices use them for appointment scheduling and service request forms

• Municipalities and wards conduct quick citizen surveys and feedback collection

• Organizations deploy instant polls and on-the-spot questionnaires during events or service hours

One of the most valuable use cases—especially for government organizations—is the Customer (Citizen) Satisfaction Survey. Since the forms are dynamic, offices can easily adjust questions, rating scales, and criteria without reprinting forms or changing systems. This enables continuous monitoring of service quality, transparency, and accountability.

More importantly, dForms open up possibilities organizations often never considered before. What starts as a simple feedback form can evolve into structured data collection, performance evaluation, policy insight, and citizen-driven improvement—all from the same Digital Citizen Charter platform.

In short, Dynamic Forms add measurable value, promote active citizen participation, and help organizations move from passive information sharing to data-informed, responsive governance.

6. How does the Content Management System (CMS) for digital citizen charter work?

he web-based Content Management System (CMS) allows authorized users to manage all display content easily through a user-friendly interface. The system is designed to be operated by municipal or ward staff without any technical background.

Key CMS capabilities include:

• Add, edit, and delete Citizen Charter services

• Manage employees and elected representatives

• Optional employee attendance display for citizens

• Upload and manage notices, images, and videos

• Control slider content, order, and display duration

• Manage dynamic menus (tax rates, acts, tourism information, forms, etc.)

• Customize layouts, colors, and panels

• Create dynamic forms and view/export collected data

• Full Nepali and English support (both CMS and content)

• API integration with existing systems

7. Can one organization manage multiple displays or branches?

Yes. DIDS fully supports both standalone and centralized deployment models:

• Single Office – Unlimited Displays
  Multiple TVs, Smartboards, or KIOSKs can be managed from a single CMS.

• Multiple Offices / Branches (Centralized System)
  Ideal for Municipality → Wards, Bank → Branches, Department → Subordinate Offices.

Each office can manage its own content while the main organization maintains central control and oversight. Different panels and layouts can be used without affecting others.

8. What is the estimated cost of Digital Citizen Charter?

Indicative pricing for DIDS, including basic hardware and full software is as follows:

• Single Office (Unlimited Displays): NPR 1,80,000 – 2,00,000 (Recommended)

• Centralized System (Unlimited Branches & Displays): NPR 3,00,000

The final cost may vary depending on:

• Type of display hardware (TV, KIOSK, Smartboard, Signage)

• Standalone vs centralized architecture

• Installation location and scale

• Custom integration or advanced requirements

Please share your requirement with us and we will get back with the best value for your requirement

9. Does your system support audio announcement?

Yes. Audio support is a core and distinguishing feature of our Digital Citizen Charter:

• Automated text-to-speech narration when a citizen selects a service

• Reads service procedures, required documents, fees, room numbers, and time duration

• Supports both Nepali and English

• Scheduled audio announcements such as National Anthem, office opening/closing notices, lunch breaks, or special announcements

This feature is particularly useful for senior citizens, visually impaired users, and citizens who prefer listening over reading.

10. How can we get started or request installation and support?

To get started, you can contact ProActive Developers directly for:

• Live system demonstration

• Requirement analysis and consultation

• Customization as per office needs

• Installation, training, and documentation

• Ongoing technical support

We have deployment experience across districts in Nepal and ensure the system is easy to operate by local staff.

11. Why choose Digital Citizen Charter over traditional notice boards?

Compared to printed notice boards or static citizen charters, DIDS offers:

• Real-time content updates

• Interactive and user-friendly access

• Multilingual support (Nepali/English)

• Audio-enabled accessibility

• Centralized control and easy management

• Data collection through digital forms

With proven use in 500+ public offices, DIDS significantly reduces citizen confusion, improves transparency, and enhances overall service delivery.

12. Do you provide customization based on unique organizational needs?

Yes. Customization is one of the key advantages of working with ProActive Developers.

• Multiple layouts and configurations are already available in the system

• Most customizations are provided free of cost

• Additional charges may apply only for highly specialized or complex requirements that require extra development effort

We work closely with your team to ensure the system aligns with your workflow, branding, and service model.

13. Can you integrate our existing systems via API?

Yes. DIDS supports API integration to fetch and visualize data from your existing applications, including:

• Services and notices

• Employee or member information

• Tables, charts, and graphs

• Other real-time operational data

If your APIs follow our standard data format, integration can be done immediately without additional cost. Custom integrations or complex data visualization may involve additional charges. We can also assist in developing APIs if your system uses technologies supported by our team.

14. List some of the offices that use Digital Citizen Charter (dids.pro) from ProActive Developers?

Here is the list of some of the offices that power their Smartboard, KIOSK, Television or Signage in their office using Digital Citizen Charter (डिजिटल नागरिक बडापत्र)  from ProActive Developers:

• Ministry of Home Affairs, Singhdurbar, Kathmandu
• Office of the Chief Minister and Council of Ministers, Bagamati Province, Hetauda
• Office of the Chief Minister and Council of Ministers, Karnali Province
• Ministry of Industry, Commerce, Land and Administration, Bagamati Province
• Ministry of Internal Affairs And Law, Koshi Province
• Ministry of Physical Infrastructure Development, Sudurpaschim Province
• Ministry of Economic Affairs and Planning, Karnali Province
• Ministry of Physical Infrastructure and Urban Development, Karnali Province
• Financial Comptroller General Office, Anamnagar, Kathmandu
• Department of National ID and Civil Registration, Singhdurbar, Kathmandu
• Department of Immigration, Kalikasthan Kathmandu
• National Academy of Science And Technology, Khumaltar, Lalitpur
• Bharatpur Metropolitan City, Bharatpur, Chitwan
• Hetauda Sub-metropolitn City, Hetauda, Makawanpur
• Itahari Sub-metropolitan City, Itahari, Sunsari
• Tulsipur Sub-metropolitan City, Tulsipur, Dang
• Ghorahi Sub-metropolitan City, Ghorahi, Dang
• Nagarjun Municipality, Harisiddhi, Sitapaila, Kathmandu
• Special Court, Babarmahal, Kathmandu
• Durbar Cinemax, Durbarmarg, Kathmandu (Used as Content Management System for 15+ Videowall and LFDs (LG Digital Signage))
• Education Training Center, Kavrepalanchok
• Medium Level Taxpayer's Office, Babarmahal, Kathmandu
• District Administration Offices in different districts, including Kathmandu, Lalitpur, Bhaktapur, Makawanpur, Chitwan, Nawalparasi (Bardhghat Susta East), Nawalparasi (Bardhghat Susta West), Sankhuwasabha, Morang, Jhapa, Panchthar, Ilam, Syangja, Palpa, Gulmi, Parbat, Beni, Bajhang, Darchula, Mahendranagar and More
• Bardiya National Park, Bardiya
• Milijuli Kalinchok Saving And Credit Cooperative Limited, Dolakha
• Pratibha Saving And Credit Cooperative Limited, Lalitpur
• Durga Laxmi Model Secondary School, Godawari Municipality, Kailali
• Shree Rampur Model Secondary School, Jorayal Rural Municipality, Budar, Doti
• And many more around the country that include Ministries, Departments, District Administration Offices, Metropolitan Cities, Municipalities, Rural Municipalities, Schools, Colleges, Cooperatives, Tax Offices, Land Reform Offices, Malls & Cinema Halls and more

15. Why choose ProActive Developers for Digital Citizen Charter (डिजिटल नागरिक बडापत्र) in Nepal?

ProActive Developers is a pioneer and trusted leader in Digital Citizen Charter solutions in Nepal.

• Developing DIDS since 2068 BS

• 500+ successful installations nationwide

• Deep understanding of Nepali government workflows

• Proven solutions with Nepali/English support and audio narration

• Reliable local installation, training, and after-sales support

• Scalable systems for single offices or large multi-branch organizations

Choosing ProActive Developers means partnering with an experienced, dependable, and future-ready team that delivers real impact in public service transparency and citizen convenience.